A New Approach to Harnessing Commitment from Clients – Learn How To Use Motivational Interviewing & Commitment Devices – The Need For Change is Real! Presented by Niki Tudge

One of the most stated reasons by professional trainers for a failure to perform successful services in pet training is two-fold. I often hear that ” the client was not committed or compliant.”

Let’s stop this behavior-changing game we find ourselves in and begin to work with clients in a more collaborative model yielding success for all parties!

It’s not about control or win-loose, or compliance. These words make us cringe when discussing behavior change in animals; let’s not apply these old concepts to our clients.

• Do you often feel like you?
• Are constantly nagging clients.
• Having suggestions and ideas pushed back.
• Hear “yeah but” all the time.
• Feel your client relationship is confrontational.
• Return to a client’s home and find no progress has been made in your absence
• Find yourself constantly “splaining” everything

Well, Did you know that?

• Clients, like all humans, make choices that do not always align with their goals.
• Clients may, at times, lack self-control.
• Clients have no commitment vehicle to help them stay on track.
• Clients don’t see or recognize the ambivalence between their stated goal and behavior.

In this webinar, Niki will introduce the concept of Motivational Interviewing and Commitment Strategies.

Learn how these can be used to harness a client’s ambivalence and then use this ambivalence to motivate effective behavior change. She will also discuss various types of commitment strategies that can be used to hold clients accountable for their own words and goals.

Learn About

1. Interviewing techniques to bring about change
2. What to avoid in developing a collaborative professional-client relationship
3. How to guide clients through their own behavior change
4. How to stop “splaining” and empower autonomy in your clients

Your Presenter – Niki Tudge MBA PCBC-A CABC CDBC. Six Sigma Certified Black Belt

Niki Tudge MBA PCBC-A CABC CDBC is the founder and president of  the Pet Professional Guild, DogNostics Education and The DogSmith. She has substantial leadership experience in business management and administration, particularly in the nonprofit sector, which encompasses her role as the president of Doggone Safe, a nonprofit educational organization. She has published numerous articles, which have been featured in publications such as the New York Times. She has also authored five books; her most recent project, Pet Training and Behavior Consulting: A Model for Raising the bar to Protect Professionals, Pets and Their People, which she co-authored, was published in 2019.

Before following her passion into small business and nonprofit management, she enjoyed a distinguished career in the hospitality industry, holding executive positions all over the world. Her real passion in her corporate role was the identification and development of female talent in the workplace. She enjoyed managing and coaching her team through both their personal and professional development and loved watching the process of female empowerment and growth at a high level of management.

Along with her business degrees from Oxford Brookes University in the U.K., her professional credentials include ISSA Certified Fitness Trainer and she is Six Sigma Black Belt Certified, specializing in data analysis and process improvement. She is also an International Training Board (HCITB) certified people trainer at levels TS1, TS2 & TS3 and a certified facilitator and project manager. In addition, she was recognized for her outstanding contribution to the business community and honored with a Fortune 500 Company Leadership Award for her accomplishments.

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