CPDT 5 CEU's, IAABC 5 CEU's, KPA 5 CEU's
Google almost has everything any small business owner ever could need, with very minor exceptions. This webinar is the second of a two part series on using Google for business. The focus will be on creating and maintaining a G+ account, maintaining background applications including the cloud storage Google Drive and the online collaboration document Google Docs (a part of Drive). There will also be a brief look at Google analytics.
Learning Objectives:
After taking this course you will be able to:
1. Set-up a business specific G+ account
2. Maintain background applications including Google docs and Google Drive
3. A basic look at Google Analytics
A Social Media Overview of Pinterest, Twitter and Linkedin
This webinar is an overview of several popular social platforms that will provide the attendee with an overview of each individual platforms creation, benefits and drawbacks for businesses. There will be step-by-step instructions on how to properly set-up accounts on all platforms with discussion on each platform’s unique benefits and drawbacks for general businesses as well as general guidelines for utilizing social media for individual situations.
1. Set-up a Twitter, Linkedin and Pintrest account
2. How to properly maintain each platform
3. Understand the benefits and drawbacks of each platform
with Niki Tudge
Niki Tudge – AABP – PDT. AABP-PDBC. PCBC-A. DIP -ABT & DIP-CBST
Niki is the President and Founder of DogNostics eLearning, The DogSmith®, The Pet Professional Guild and Doggone Safe. Niki is a passionate educator and in her prior life held many roles where she was responsible for the education and growth of hundreds of senior management professionals across many disciplines. Niki is a certified people trainer, holding credentials from the International Training Board at three levels. Niki is also a certified facilitator through the Acuity Institute and holds numerous other qualifications in pet training and behavior. Niki has a business degree and an MBA through Oxford Brooks University in England
Creating and holding Lunch and Learn sessions are a low cost way to either train and develop colleagues and employees or develop industry referral partners for your business. Imagine having veterinary staff, groomers, pet resort management and other referral prospects as a captive audience giving you the opportunity to inform, update, engage, educate and influence them.
Lunch & Learn sessions are a great way to introduce educational topics, new products, services or a simple demonstration of your skills. They are the perfect environment for a show and tell.
This Lunch and Learn webinar will give you some quick and useful tool so you can add Lunch & Learn sessions to your marketing plan. Lunch & Learn sessions don't just have to be about an event they can be used for networking, sharing best practices and building collaboration across small businesses.
Niki Tudge MBA, PCBC-A, CABC, CDBC
Founder & President The DogSmith, DogNostics Career Center & Pet Professional Guild. President Doggone safe
Before following her passion into her own pet business in 2002, Niki Tudge enjoyed a distinguished career in the hospitality industry holding executive positions all over the world. This extensive experience managing luxury hotels serviced by hundreds of employees and management personnel provided her with incredibly broad knowledge in every facet of business. Niki's formal education and over 20 years of practical management, leadership and employee development experience allows her a uniquely effective perspective on the right way to manage a successful business.
Niki’s professional credentials include; AABP-Professional Dog Trainer, AABP-Professional Dog Behavior Consultant, PCBC-A and PCT-A through the Pet Professional Accrediting Board and she has earned diplomas in Animal Behavior Technology and Canine Behavior Science & Technology through the Companion Animal Science Institute. Along with Niki’s business degree and MBA from Oxford Brookes University she is also a certified Six Sigma Black Belt, a HCITB TS1, TS2 & TS3 certified people trainer and a certified Facilitator and Project Manager.
As the founder and President of The Pet Professional Guild, DogNostics Career Center and The DogSmith, Niki has substantial leadership experience in the pet industry. She is also the President of Doggone Safe, a non-profit educational organization that focuses on education initiatives for the purpose of dog bite prevention and increased safety around dogs. Niki has published numerous articles on dog training and dog behavior and her pet dog training businesses have been featured in many publications including The New York Times.
Niki is a published author and has released the following titles People Training Skills for Pet Professionals, Get Coaching Now! Big Training in a Small Business, A Kids’ Comprehensive Guide to Speaking Dog! , A Lexicon of Practical Terms for Pet Trainers and Behavior Consultants and most recently Pet Training and Behavior Consulting: A Model for Raising the Bar to Protect Professionals, Pets and Their People. Click here to review these publications
presented by Rick Ingram
CEUs
PPAB 1
Presented by Brittany Alwerud
CEUs 1 PPAB, 1 IAABC, 1 CCPDT
For business owners who have team members that work in the field, (dog walkers, pet sitting, dog training, etc.) maintaining quality control over the team and quality of service that your business provides becomes tricky when your business is growing fast. My webinar will offer insight, experience, and techniques that allow these business owners to still maintain quality control when they aren't there. They will learn how to implement the necessary structures and processes that will serve to be a strong foundation for there business to grow on, and how to set up their team for success.
For business owners who have team members that work in the field, (dog walkers, pet sitting, dog training, etc.) maintaining quality control over the team and quality of service that your business provides becomes tricky when your business is growing fast. My webinar will offer insight, experience, and techniques that allow these business owners to still maintain quality control when they aren't there.
They will learn how to implement the necessary structures and processes that will serve to be a strong foundation for there business to grow on, and how to set up their team for success.
Webinar Objectives
Brittany began her dog walking business while she was attending UCSD. Before she knew it, she was walking 30 dogs/day. The last thing she wanted to do was work on the schedule, create invoices, and get back to customer requests. She felt like she was stuck on a hamster wheel of the daily grind. Brittany was on a search for years trying to find the right software solution. It was exhausting to come up empty handed. So, Brittany decided to set out and create a software that was a simple-to-use mobile business platform, Handlr.
CEUs: PPAB, 1 CCPDT, 1 IAABC, 1
If you’ve already grown beyond a one-trainer band, or have reached the point where you just can’t do it all yourself anymore, you’ll want to take advantage of this web seminar. From finding and hiring the right people to training and reviews, Veronica Boutelle of dog*tec shares practical, hands-on tips for building a productive team culture for your business. She’ll discuss how to know when it’s time to hire, how to find the right people for the job, the hiring process itself, and whether you should bring on independent contractors or employees.
Once you’ve got help, you want to get the most from your growing business. So Veronica looks at strategies for creating a positive staff culture (or fixing one that’s gotten off on the wrong foot), including staff training do’s and don’ts, reviews that actually work, and ways to reduce chaos-inducing turnover. Whether you’re ready for some help, or would like to get more from the help you already have, don’t miss this web seminar.
Veronica is the founder of dog*tec, the dog pro industry’s leading business consultancy, through which she has been helping dog trainers help dogs since 2003. She is the author of How to Run a Dog Business: Putting Your Career Where Your Heart Is and the co-author of Minding Your Dog Business: A Practical Guide to Business Success for Dog Professionals, and writes on business topics for many dog training industry journals. Veronica is a sought-after speaker at conferences and dog training schools across the country and internationally. She has recently spoken to positive reinforcement trainers at conferences and seminars in countries as diverse as Chile, Australia, Spain, New Zealand, and the UK.
As former Director of Behavior & Training at the San Francisco SPCA, and as a dog training business owner before that, Veronica understands what it means to be a dog trainer first hand—the daily worries about everything from client compliance to financial security, the unique challenges of a “flexible” schedule that requires evenings and weekends, and the struggle to balance clients and training with the minutiae of running a business—and to balance all of that with a rich non-work life. Her background as a trainer, her business expertise, and her work as an educator put Veronica in a unique position to help professional dog trainers learn to become as skilled in business as they are as trainers—and that means more dogs’ lives touched by positive training.
Presented by Sam Mallikarjunan
CEUs: PPAB 1, CCPDT 1, IAABC 1
Virtual Summit Recorded Webinar (One of 25 webinars that were featured in PPG's August Virtual Pet Care Summit) CEUs: PPAB 1, CCPDT 1 If the thought of marketing gives you the heebie-jeebies, if your marketing efforts have not yielded the results you were hoping for, or if you just do not know where to begin, this session with dog*tec business consultant Kimberly Burgan is just the ticket. Dedicated to the success of positive-based dog care businesses, dog*tec is widely known for making marketing accessible to the non-business minded. In this presentation Burgan will break down marketing basics and provide easy, even fun marketing project ideas to get your business moving. Leave old, tired marketing like business cards, brochures, and ads behind. Forget uncomfortable sales tactics like cold calls and visits to vets and pet stores. Kimberly will show you creative, alternative approaches to help you stand out in your community, build powerful referral relationships, and keep your phone ringing and your email inbox full. Learning Objectives Understand the basic tenets of effective marketing, including what makes a powerful marketing message and how to avoid common marketing message mistakes, what makes for effective marketing projects, and what makes for effective marketing materials. Understand why traditional forms of marketing like advertisements, business cards, and brochures fail to create strong results in the dog care industry. Learn new, creative, alternative approaches to marketing your business that do not require a large marketing budget or pushy or talented salesmanship. Learn the basic tenets of and theory behind a community-based content approach to marketing and be exposed to multiple examples of successful community/ content marketing projects to choose from for your own business. Understand the importance of a professional approach to the creation of their marketing materials and branding, particularly for those whose goal is to make a full-time living as a dog care professional. About the Presenter Kimberly Burgan dog*tec Dog Walking Academy (DWA) director and business consultant Kimberly Burgan has dedicated her career to the success of positive reinforcement-based dog care professionals. As DWA director Burgan oversees and supports a talented team of instructors worldwide who provide cutting-edge education and certification for professional dog walkers. She also teaches the DWA workshop in her hometown of Austin, Texas. Additionally, she provides support to dog walkers, pet sitters, and dog day care and boarding facility operators as a dog*tec business consultant, helping positive reinforcement dog lovers start, run, and grow their dream.
Virtual Summit Recorded Webinar
(One of 25 webinars that were featured in PPG's August Virtual Pet Care Summit)
CEUs: PPAB 1, CCPDT 1
If the thought of marketing gives you the heebie-jeebies, if your marketing efforts have not yielded the results you were hoping for, or if you just do not know where to begin, this session with dog*tec business consultant Kimberly Burgan is just the ticket. Dedicated to the success of positive-based dog care businesses, dog*tec is widely known for making marketing accessible to the non-business minded. In this presentation Burgan will break down marketing basics and provide easy, even fun marketing project ideas to get your business moving. Leave old, tired marketing like business cards, brochures, and ads behind. Forget uncomfortable sales tactics like cold calls and visits to vets and pet stores. Kimberly will show you creative, alternative approaches to help you stand out in your community, build powerful referral relationships, and keep your phone ringing and your email inbox full.
Learning Objectives
About the Presenter
Kimberly Burgan
dog*tec Dog Walking Academy (DWA) director and business consultant Kimberly Burgan has dedicated her career to the success of positive reinforcement-based dog care professionals. As DWA director Burgan oversees and supports a talented team of instructors worldwide who provide cutting-edge education and certification for professional dog walkers. She also teaches the DWA workshop in her hometown of Austin, Texas. Additionally, she provides support to dog walkers, pet sitters, and dog day care and boarding facility operators as a dog*tec business consultant, helping positive reinforcement dog lovers start, run, and grow their dream.
Presented by Alexandra Santos
CEUs: PPAB 1
As professional dog trainers we are always aiming for a high level of expertise. Our working days consist of keeping up to date with the latest and most dog-friendly training equipment and learning how to run a successful business. Often in the midst of being busy we forget the most important part of the equation - our client!
Unless we do the hand on dog training ourselves then we are training dogs via their owners, our client. Clients aren't dog trainers and they don't have the ambition to become dog trainers, and yet have the responsibility to train their dogs in between classes! So, shouldn't we also focus on setting them up for success?
Understand motivation and how clients can lose it
Become aware of difficulties clients experience during and in between classes (poor coordination, being unclear with cues, feeling overwhelmed, lacking support, etc.)
Acquire some skills for setting clients up for success - how to empower the client; how to help them overcome coordination issues; how to ensure they retain the information given during class; and more.
Alexandra Santos is a professional canine behavior consultant and trainer, with formal education through The Animal Care College in the U.K. where she graduated with honors for the Diploma of Advanced Canine Psychology, and through The Companion Animal Sciences Institute where she graduated with distinction for the Diploma of Advanced Dog Training.
She is the author of the books “Puppy Problems” and “Puppy and Dog Care” and has also authored and co-authored several articles for the Journal of Applied Companion Animal Behavior and for the International Institute for Applied Companion Animal Behavior. Alexandra lives and works in Lisbon, Portugal, has been a lecturer at several seminars on positive reinforcement-based training, regularly presents webinars for the Pet Professional Guild, is a professor at Universidade Lusófona de Humanidades e Tecnologias and provides individual coaching for dogs and their people.
Virtual Summit Recorded Webinar (One of 25 webinars that were featured in PPG's August Virtual Pet Care Summit)
Presented by Claire Staines
This presentation will cover all aspects of dog walking. Is dog walking for you? It appears to be an easy way to earn a living but there is more to it than meets the eye. Not only do you require good business skills but your customer service has to be personable as well as professional. The presentation will include topics such as setting up, transporting and walking groups or individual dogs in a safe, fun yet stimulating manner while ensuring you follow the Pet Professional Guild’s code of ethics to help set a standard in a growing industry.
Claire Staines PCT-A is a Pet Professional Guild steering committee member representing the British Isles as well as a professional dog trainer. She has been active in the industry for 12 years and also runs a successful dog walking and training business that caters for all individual dogs’ needs and the clients’ peace of mind and enjoyment. Staines is based in West Lothian, Scotland with her family and three Rhodesian ridgebacks.
Clearly technology can make our lives easier. It can also help us to train better - to reflect on our training mechanics to achieve better results. The effective use of technology can also help us to reflect on our training sessions and assist us in spotting harmful patterns that can slow down our progress.
Technology can also help clients to reflect on their training habits and to set goals in terms of their training sessions. It allows them to create clear and measured goals. The biggest asset of the cell phone in one's pocket is that it offers an unbiased and numerical reflection of what did actually happen and not what we thought we did. Best of all, it's free.
Yvette Van Veen is Canada's first certified PCT-A though the Pet Professional Guild. She has been working with dogs for over 20 years, 15 of them as owner of Awesome Dogs in London, Ontario. Her passion is working with companion animals in pet homes, helping dogs to better fit in with life with people - and helping people to achieve a more peaceful and fun life with their pets. She shares her home with Kipper the ex-crotch ripper, Karma the BC, and Icarus - the cat that comes to dog class.
CEUs: PPAB 1.5, CCPDT 1.5, IAABC 1.5
Training nights and weekends while working your “real job” Monday through Friday? A large percentage of highly skilled trainers continue to work part- or full-time jobs while training nights and weekends, contributing to trainer burnout and limiting the number of dogs’ and owners’ lives they can impact. It’s a pervasive belief in the our industry that trainers “can’t make real money” training full time. Fortunately this is simply not true; it really is possible to make a living doing what you love.
In this web seminar Veronica Boutelle of dog*tec will show you how to make your part-time or hobby business your full-time career. Learn how to assess the feasibility of going full time, grow your business into a reliable source of income, and create and implement a personalized transition plan for your move to full-time professional dog trainer.
Free Member Webinar
Presented by Melissa Hagood and Marie Macher
CEUs: PPAB 1, IAABC 1
When you are away from your pets, don’t you love to get a picture or video that illustrates to you how they are faring and allows you to see their furry (or finned or feathered!) faces you miss so much!? Guess what, your clients do too. Personalize your service offerings by taking and sending great quality pictures of your client’s pets. This presentation will provide tips on capturing fun and informative photos, using a cell phone, which can be text or emailed to pet parents when their pets are in your care at their home, your home, or in a daycare setting.
We will discuss basic photography tips on lighting, framing, perspective, catching action, etc. as well as creative aspects like telling a story with your photos and apps to help make photos fun. We will also discuss making the photography process fun, force free, and low stress for the pets and how to capture their personality in the photos for their parents.
Melissa Hagood is accredited as a Professional Canine Trainer through the Pet Professional Accreditation Board. She is a Pet Professional Guild (PPG) member and Pet First Aid Certified through PPG. She is an independent contractor of Courteous Canine, Inc. DogSmith of Tampa in Florida, where she specializes in private behavior consultations, instructs the group classes My Dog Has Issues (MDI) for reactive dogs and Fun Lure Coursing, and provides in home pet care services. She is an AKC S.T.A.R. Puppy and Canine Good Citizen Evaluator and she and her dog Charley are a registered team with Pet Partners Therapy Animal Program. Melissa parents Charley and Delilah, who are both adopted mixed breed dogs that just LOVE posing for all the photos Melissa takes of them constantly with her phone!
Marie Macher received her BSN in Nursing and BA in Sociology from Purdue University in 2011. She is a Pet Professional Guild (PPG) member and Pet First Aid Certified through PPG. She has her Advanced Pet Care Technician Certificate and Fun Scent Games Level 1 Instructor Certification from DogNostics Career College. She works at Courteous Canine, Inc. DogSmith of Tampa in Florida as a Canine Camp Counselor and Instructor of AKC S.T.A.R. Puppy classes and Basic Manners classes. Marie loves to watch the day care dogs and boarding dogs play. She has a special interest in Barn Hunt, Dog Dock Jumping and Trick training! She parents Henry and Harper, Shih-Tzu/Poodle mixes, who love to participated in agility, fun scent games, and trick training!
Presented by Yolanda Harper LCSW
You used to LOVE going to work, but now, there’s a knot at the pit of your stomach as you go to bed and dread what’s to come the next day. You don’t sleep well because your night is consumed with thoughts about what might go wrong, and your irritable with your family. During your workday, the hours drag by, and you can feel the energy draining from your body. You can’t image doing this job another month, much less for years to come, and you daydream about your next vacation.
What happened to your passion and drive? The good news is that it’s still there! This webinar is full of science, research, and – best of all – practical tips on how to get your groove back. The world needs for you to show up, do the work that you do, and help others in the way that only you can. Start now by taking some time to take care of yourself!
Yolanda Harper is a Licensed Clinical Social Worker in private practice in the Tampa Bay, Florida area. She specializes in guiding others to Hope, Growth, and Healing as a Master Accelerated Resolution Therapist, a Daring Way™ facilitator, and as a neurofeedback provider. Yolanda is passionate about having community conversations about authenticity, wholeheartedness, boundaries, self-care, and the things that keep us from us showing up, being seen, and living brave in our lives.
Toby is a Goldendoodle and is Yolanda's co-therapist. He loves long walks, squeaky toys, playing with turtles on the office grounds, and cuddling with clients. Find out more about Yolanda and Toby at www.harpertherapy.com, or on social media at www.facebook.com/yolandaharperLCSW
Presented by Veronica Boutelle of dog*tec
Either you’ve been thinking about teaching classes but you’re a little nervous, or you’ve been teaching classes quite a while and you enjoy it. Your students love you and your evaluations are great. But there’s still a challenge or two you’d like to face down. Maybe it’s a classroom management quandary—How to handle the students who insist on talking all through class, including while you’re instructing. Or the ones who seem to do their own thing no matter what instructions you give, or how many times you give them. Or the parents who aren’t able to manage their children while training their dog, or even the students who aren’t able to manage their dogs. Maybe you want a way to more actively engage students in your classes—to get more discussion flowing, or see them start to work proactively with their dogs and make needed training adjustments without waiting for your feedback. Maybe it’s finding easier, smoother ways to handle the widely varied skill and experience levels of your human and canine students. With over 20 years of experience teaching dog training classes, training trainers and teachers, and developing curriculum and instructional strategies, Veronica will help you develop new approaches to tackle your teaching challenges and set your students up for success.
Veronica Boutelle, MA Ed, CTC
Veronica is the founder of dog*tec, the dog pro industry’s leading business consultancy, through which she has been helping dog trainers help dogs since 2003. She is the author of How to Run a Dog Business: Putting Your Career Where Your Heart Is and the co-author of Minding Your Dog Business: A Practical Guide to Business Success for Dog Professionals, and writes on business topics for many dog training industry journals, including a regular column for PPG’s Barks from the Guild. Veronica is a sought-after speaker at conferences and dog training schools across the country and internationally. She has recently spoken to positive reinforcement trainers at conferences and seminars in countries as diverse as Chile, Australia, Spain, New Zealand, and the UK, as well as at our own PPG Summit in Florida.
CEUs: PPAB 1.5, CCPDT 1, IAABC 1, KPA 1 Registered for the live event, get busy and cannot make it? Don't worry, you will automatically receive a recording! Are you tired of starting classes with 6 students and finishing with 3? Of students checking training off their to-do lists after puppy or basic manners classes, never to return? Of dealing with scheduling issues and student make-up hassles? Of scrambling around like the proverbial chicken to provide mini-lessons to students at different experience and skill levels? Of managing reactive dogs, hyper kids, and unfocused adult students? The stress of enrollment and income numbers that fluctuate throughout the year? Then you’ll want to join us for this web seminar with Veronica Boutelle. Pulling together her backgrounds in dog training, education, and business, Veronica will share a comprehensive 4-point solution to common group training class headaches. Get these 4 points right, and everyone wins: Students learn the knowledge and skills they need to succeed outside of your classroom in their real lives. Dogs learn the behaviors their people desire, and benefit from greater understanding and empathy, too. And you get consistently full classes and a steady income, plus the satisfaction of watching your students and their dogs hit new heights. No matter the size of your class program, whether a few sessions per week or a jam-packed schedule, Veronica will show you how to offer and enjoy the best classes in town—yours! Learning Objectives: • Understand the four pillars of successful classes • Challenge the common definitions of successful classes • Understand the difference and relationship between course structure and curriculum • Understand the roles that course structure and curriculum each play in student success, recidivism, and retention • Understand the role of curriculum in student success and classroom management, and identify common curriculum errors that undermine each • Identify the common errors made in dog training course offerings • Identify common business errors contributing to inconsistent enrollment and income About The Presenter Veronica Boutelle dogbiz founder Veronica Boutelle, MA Ed., CTC, is a regular speaker at PPG Summits, and writes the business Q&A column for BARKS from the Guild. She’s the author of the go-to business book for dog pros, How To Run a Dog Business: Putting Your Career Where Your Heart Is, and travels the world teaching R+ dog trainers how to make a living doing what they love. None of this is likely news, but what you may not know about Veronica is that she holds a Masters Degree in Education and spent her years before becoming a dog trainer, and eventually starting dogbiz, teaching. After years teaching virtually every level of school from preschool to high school (her favorite), Veronica taught graduate courses in curriculum design, classroom management, and teaching, and also coached junior high and high school teachers in the field. In this web seminar, Veronica marries her education and business expertise to tackle the challenges of building and running a successful class program in a way only she can.
CEUs: PPAB 1.5, CCPDT 1, IAABC 1, KPA 1
Registered for the live event, get busy and cannot make it?
Don't worry, you will automatically receive a recording!
Are you tired of starting classes with 6 students and finishing with 3? Of students checking training off their to-do lists after puppy or basic manners classes, never to return? Of dealing with scheduling issues and student make-up hassles? Of scrambling around like the proverbial chicken to provide mini-lessons to students at different experience and skill levels? Of managing reactive dogs, hyper kids, and unfocused adult students? The stress of enrollment and income numbers that fluctuate throughout the year?
Then you’ll want to join us for this web seminar with Veronica Boutelle. Pulling together her backgrounds in dog training, education, and business, Veronica will share a comprehensive 4-point solution to common group training class headaches. Get these 4 points right, and everyone wins: Students learn the knowledge and skills they need to succeed outside of your classroom in their real lives. Dogs learn the behaviors their people desire, and benefit from greater understanding and empathy, too. And you get consistently full classes and a steady income, plus the satisfaction of watching your students and their dogs hit new heights.
No matter the size of your class program, whether a few sessions per week or a jam-packed schedule, Veronica will show you how to offer and enjoy the best classes in town—yours!
• Understand the four pillars of successful classes
• Challenge the common definitions of successful classes
• Understand the difference and relationship between course structure and curriculum
• Understand the roles that course structure and curriculum each play in student success, recidivism, and retention
• Understand the role of curriculum in student success and classroom management, and identify common curriculum errors that undermine each
• Identify the common errors made in dog training course offerings
• Identify common business errors contributing to inconsistent enrollment and income
About The Presenter
Veronica Boutelle
dogbiz founder Veronica Boutelle, MA Ed., CTC, is a regular speaker at PPG Summits, and writes the business Q&A column for BARKS from the Guild. She’s the author of the go-to business book for dog pros, How To Run a Dog Business: Putting Your Career Where Your Heart Is, and travels the world teaching R+ dog trainers how to make a living doing what they love.
None of this is likely news, but what you may not know about Veronica is that she holds a Masters Degree in Education and spent her years before becoming a dog trainer, and eventually starting dogbiz, teaching. After years teaching virtually every level of school from preschool to high school (her favorite), Veronica taught graduate courses in curriculum design, classroom management, and teaching, and also coached junior high and high school teachers in the field. In this web seminar, Veronica marries her education and business expertise to tackle the challenges of building and running a successful class program in a way only she can.
Become a Certified “Fun Scent Games” Instructor! Updated, Improved & New Learning Platform Earn Your DN-FSG1 Approved Continuing Educational Units PPAB 4, CCPDT 4.5, IAABC 2 Presented by Louise Stapleton-Frappell On Demand Viewing - Start Your Course as Soon as You Register! This is fabulous Certification Program that provides you with the tools, skills and knowledge to run Fun Scent Games classes. You will learn all about canine olfaction and scent games, along with the what, how and why of operating a successful Fun Scent Games class. Offering "Fun Scent Games" group classes, private classes or workshops will broaden your service offerings as well as helping to build client loyalty and supporting the needs of your pet owning community. Dogs have an amazing natural scenting ability. Dogs participating in your Fun Scent Games classes will have fun, build confidence and burn lots of mental and physical energy! Level One Fun Scent Games Instructor Program Learning Objectives: Canine Olfaction history and scientific facts The training environment, philosophy and methodology Effects of air current Scent contamination Detection thresholds ORNs Olfaction streamlines Scent discrimination Canine scent capability Target odors and individual scents Scent amounts & fringing Appropriate training equipment & handling How to play, building criteria and areas of reinforcement Reading dogs during the "find" Recommended course curriculum Upon Successful Completion, You Will Receive: A DogNostics Instructor Certificate DN-FSG1 A Certification Badge to display on your website A listing on the DogNostics Fun Scent Game Instructor Registry A PDF copy of the Course Curriculum A student Certificate for you to co-brand to provide to your “Fun Scent Games” students Advertising copy describing the program for your website Artwork for a promotional 8.5 x 11 flyer Access to the DogNostics Student Common Room - A Closed Facebook Group where DogNostics students can network with each other, exchange ideas and ask questions Mentoring Support through the DogNostics Faculty Members The Total Program cost is only $130.00. You will see a full return on your investment after one group class! Please Note: Level 1 will be a prerequisite for Level 2 You do not need to enroll in more advanced levels. Each applicant has 12 months to complete each program. Study at home in your own time! Easy access and progress tracking of your modules Program Certification 1. Attend the online course lessons 2. Successful completion of your open-book on-line lesson quizzes 3. The submission of 6 short 30 second videos to demonstrate your mechanical competency in the key scent dog training skills Louise Stapleton-Frappell - B.A. Hons, PCT- A, PCBC-A, CAP3, CTDI, DN-FSG, DN-CPCT2, CWRI Louise is a partner and faculty member of DogNostics Career Center and board member of The Pet Professional Guild. A professional canine trainer and behavior consultant – accredited via the Pet Professional Accreditation Board, Louise is the regional coordinator of Doggone Safe in Spain, the membership manager of The Pet Professional Guild British Isles and the owner and head trainer of The DogSmith of Estepona. Louise Stapleton-Frappell’s experience, her background as a teacher and her impressive pet industry credentials means she is uniquely qualified to share her skills and knowledge with both the public and pet industry professionals. Louise gained her CAP3 with distinction and holds verified certification in Animal Behaviour and Welfare (Edinburgh University) and Dog Emotion and Cognition (Duke University). Louise’s professional credentials also include: Certified Trick Dog Instructor, Certified Whistle Recall Instructor, Level Two Certified Pet Care Technician, and Certified Fun Scent Games Instructor. Louise is proud to be a Pet Dog Ambassador Instructor and Assessor, a programme that acknowledges the hard work and commitment that guardians and their dogs undertake to make their shared lives enjoyable. Louise is the creator and instructor of the DogNostics Dog Trainer Certificate Course; Dog Trick Instructor Program; Fostering Collaborative Care Program; Walk This Way Instructor Program, co-author of The Top Ten Dog Training Knowledge Concepts and the instructor and assessor of the DogNostics Fun Scent Games Instructor certification courses Louise has published numerous articles on dog training and dog behavior and is also the published co-author of the following titles, A Lexicon of Practical Terms for Pet Trainers and Behavior Consultants and Pet Training and Behavior Consulting: A Model for Raising the Bar to Protect Professionals, Pets and Their People.
Become a Certified “Fun Scent Games” Instructor!
Updated, Improved & New Learning Platform
Earn Your DN-FSG1
Approved Continuing Educational Units
PPAB 4, CCPDT 4.5, IAABC 2
Presented by Louise Stapleton-Frappell
On Demand Viewing - Start Your Course as Soon as You Register!
This is fabulous Certification Program that provides you with the tools, skills and knowledge to run Fun Scent Games classes. You will learn all about canine olfaction and scent games, along with the what, how and why of operating a successful Fun Scent Games class.
Offering "Fun Scent Games" group classes, private classes or workshops will broaden your service offerings as well as helping to build client loyalty and supporting the needs of your pet owning community.
Dogs have an amazing natural scenting ability. Dogs participating in your Fun Scent Games classes will have fun, build confidence and burn lots of mental and physical energy!
Level One Fun Scent Games Instructor Program Learning Objectives:
Upon Successful Completion, You Will Receive:
Please Note:
Level 1 will be a prerequisite for Level 2
Program Certification
1. Attend the online course lessons
2. Successful completion of your open-book on-line lesson quizzes
3. The submission of 6 short 30 second videos to demonstrate your mechanical competency in the key scent dog training skills
Louise Stapleton-Frappell - B.A. Hons, PCT- A, PCBC-A, CAP3, CTDI, DN-FSG, DN-CPCT2, CWRI
Louise is a partner and faculty member of DogNostics Career Center and board member of The Pet Professional Guild. A professional canine trainer and behavior consultant – accredited via the Pet Professional Accreditation Board, Louise is the regional coordinator of Doggone Safe in Spain, the membership manager of The Pet Professional Guild British Isles and the owner and head trainer of The DogSmith of Estepona.
Louise Stapleton-Frappell’s experience, her background as a teacher and her impressive pet industry credentials means she is uniquely qualified to share her skills and knowledge with both the public and pet industry professionals. Louise gained her CAP3 with distinction and holds verified certification in Animal Behaviour and Welfare (Edinburgh University) and Dog Emotion and Cognition (Duke University). Louise’s professional credentials also include: Certified Trick Dog Instructor, Certified Whistle Recall Instructor, Level Two Certified Pet Care Technician, and Certified Fun Scent Games Instructor. Louise is proud to be a Pet Dog Ambassador Instructor and Assessor, a programme that acknowledges the hard work and commitment that guardians and their dogs undertake to make their shared lives enjoyable.
Louise is the creator and instructor of the DogNostics Dog Trainer Certificate Course; Dog Trick Instructor Program; Fostering Collaborative Care Program; Walk This Way Instructor Program, co-author of The Top Ten Dog Training Knowledge Concepts and the instructor and assessor of the DogNostics Fun Scent Games Instructor certification courses
Louise has published numerous articles on dog training and dog behavior and is also the published co-author of the following titles, A Lexicon of Practical Terms for Pet Trainers and Behavior Consultants and Pet Training and Behavior Consulting: A Model for Raising the Bar to Protect Professionals, Pets and Their People.
CEUs: PPAB 1.5, CCPDT 1 As a small business, social media is overwhelming and often feels like you’re just spinning your wheels. You have to figure out where to be, how to be engaging, and how to get results—all with a limited amount of time and resources. Learning Objectives That’s why in this session she'll provide a recipe for social media that saves time and gets results to grow your business. You’ll learn: How to choose the right social networks for your business The 15-minute social media plan Getting started in the pay-to-play world of social media About The Presenter Tracey Lee Davis Whether Tracey is training someone how to do it themselves or just taking care of it for them, she loves helping small businesses with their online marketing needs. In her previous career as the Director of Operations of a small business in the Pet Care Industry, she developed a fondness for small, local businesses and is a firm believer in supporting mom and pop shops whenever possible. Social Media exploded onto the scene while in that career, and she was HOOKED. Tracey started attending seminars and training sessions to learn all she could to help that small business have a relevant voice in the social media conversation. Her love of all things social and passion for supporting small business made for a very easy choice to transition into the world of social media marketing full time from my past career. Now as a Certified Content Marketing Strategist, Tracey loves helping small businesses achieve their marketing goals, and help them have a great time while doing it! Tracey is a Certified Solution Provider for Constant Contact; a Hootsuite Certified Professional and Hootsuite Ambassador; and the Co-Owner and Vice President of the Women's Networking Alliance. When she's not playing on the internet or presenting to small business owners, you can find her reading voraciously on my Kindle; rooting for the San Jose Sharks; singing along to the radio; traveling to exotic destinations; catching the latest comic book movie with copious amounts of movie theater popcorn; eating lots and lots of cheese; and pretending to know more about wine than whether one is white or red.
CEUs: PPAB 1.5, CCPDT 1
As a small business, social media is overwhelming and often feels like you’re just spinning your wheels. You have to figure out where to be, how to be engaging, and how to get results—all with a limited amount of time and resources.
That’s why in this session she'll provide a recipe for social media that saves time and gets results to grow your business. You’ll learn:
Tracey Lee Davis
Whether Tracey is training someone how to do it themselves or just taking care of it for them, she loves helping small businesses with their online marketing needs.
In her previous career as the Director of Operations of a small business in the Pet Care Industry, she developed a fondness for small, local businesses and is a firm believer in supporting mom and pop shops whenever possible. Social Media exploded onto the scene while in that career, and she was HOOKED. Tracey started attending seminars and training sessions to learn all she could to help that small business have a relevant voice in the social media conversation. Her love of all things social and passion for supporting small business made for a very easy choice to transition into the world of social media marketing full time from my past career. Now as a Certified Content Marketing Strategist, Tracey loves helping small businesses achieve their marketing goals, and help them have a great time while doing it!
Tracey is a Certified Solution Provider for Constant Contact; a Hootsuite Certified Professional and Hootsuite Ambassador; and the Co-Owner and Vice President of the Women's Networking Alliance.
When she's not playing on the internet or presenting to small business owners, you can find her reading voraciously on my Kindle; rooting for the San Jose Sharks; singing along to the radio; traveling to exotic destinations; catching the latest comic book movie with copious amounts of movie theater popcorn; eating lots and lots of cheese; and pretending to know more about wine than whether one is white or red.
A FREE PPG Member Resource CEUs PPAB 1, CCPDT 1, IAABC 1, KPA 1 Taking Your Business Virtual A FREE PPG member resource. PPG is committed to supporting its membership during this difficult period.
CEUs PPAB 1, CCPDT 1, IAABC 1, KPA 1
A FREE PPG member resource. PPG is committed to supporting its membership during this difficult period.
Join Niki Tudge and Kate LaSala for this 90-minute webinar on how to take your Pet Training Services Virtual, now and long-term! Everyone seems to be doing it now but going virtual is not new to some pet training professionals. In this webinar we will be benefiting from Kate LaSala’s experience and knowledge having offered virtual consultations for her clients, prior to the Pandemic. Yes, that’s right, you too can offer full training services, including group classes. Now more than ever, these services are providing a crucial lifeline to pet trainers and their clients. Learn how to help and support your clients from the comfort and safety of your own home. In this presentation we will discuss Can you just move current services virtually or do they need to be rebranded and redesigned? How are remote sessions different than in-person sessions? What challenges do you face? How should you price your virtual services? What technology is required and at what cost to your business? How do you provide post session support and keep clients in the loop and motivated?
Join Niki Tudge and Kate LaSala for this 90-minute webinar on how to take your Pet Training Services Virtual, now and long-term!
Everyone seems to be doing it now but going virtual is not new to some pet training professionals. In this webinar we will be benefiting from Kate LaSala’s experience and knowledge having offered virtual consultations for her clients, prior to the Pandemic.
Yes, that’s right, you too can offer full training services, including group classes. Now more than ever, these services are providing a crucial lifeline to pet trainers and their clients. Learn how to help and support your clients from the comfort and safety of your own home.
In this presentation we will discuss
Kate LaSala, CTC, CBCC-KA
Kate LaSala, CTC, CBCC-KA is a certified, professional dog & cat trainer and behavior consultant who owns Rescued By Training, which services clients in-person in metro NYC and worldwide via remote sessions. She is an honors graduate of The Academy for Dog Trainers, a Certified Behavior Consultant Canine – Knowledge Assessed (CBCC-KA), an AKC CGC Evaluator, a Bright and Beautiful therapy dog evaluator and a full member of The Pet Professional Guild (PPG) and is part of the PPG Shelter and Rescue Committee. More information can be found at www.rescuedbytraining.com
Niki Tudge M.B.A, PCBC-A, CABC, CDBC
Along with Niki’s business degree and MBA from Oxford Brookes University she is also a certified Six Sigma Black Belt, a HCITB TS1, TS2 & TS3 certified people trainer and a certified Facilitator and Project Manager. Niki has more than 20 years of experience in fortune 500 organizations reaching Director positions. Niki is passionate about supporting small business owners on their individual journeys, navigating marketing, business finance, human resources and business planning activities. Niki’s professional credentials include; AABP-Professional Dog Trainer, AABP-Professional Dog Behavior Consultant, PCBC-A and PCT-A through the Pet Professional Accrediting Board and she has earned diplomas in Animal Behavior Technology and Canine Behavior Science & Technology through the Companion Animal Science Institute As the founder and President of The Pet Professional Guild, DogNostics Career Center and The DogSmith, Niki has substantial leadership experience in the pet industry. She is also the President of Doggone Safe, a non-profit educational organization that focuses on education initiatives for the purpose of dog bite prevention and increased safety around dogs. Niki has published numerous articles on dog training and dog behavior and her pet dog training businesses have been featured in many publications including The New York Times. Niki is a published author and has released the following titles People Training Skills for Pet Professionals, Get Coaching Now! Big Training in a Small Business, A Kids’ Comprehensive Guide to Speaking Dog! , A Lexicon of Practical Terms for Pet Trainers and Behavior Consultants and most recently Pet Training and Behavior Consulting: A Model for Raising the Bar to Protect Professionals, Pets and Their People.
Along with Niki’s business degree and MBA from Oxford Brookes University she is also a certified Six Sigma Black Belt, a HCITB TS1, TS2 & TS3 certified people trainer and a certified Facilitator and Project Manager. Niki has more than 20 years of experience in fortune 500 organizations reaching Director positions. Niki is passionate about supporting small business owners on their individual journeys, navigating marketing, business finance, human resources and business planning activities.
Niki’s professional credentials include; AABP-Professional Dog Trainer, AABP-Professional Dog Behavior Consultant, PCBC-A and PCT-A through the Pet Professional Accrediting Board and she has earned diplomas in Animal Behavior Technology and Canine Behavior Science & Technology through the Companion Animal Science Institute
Niki is a published author and has released the following titles People Training Skills for Pet Professionals, Get Coaching Now! Big Training in a Small Business, A Kids’ Comprehensive Guide to Speaking Dog! , A Lexicon of Practical Terms for Pet Trainers and Behavior Consultants and most recently Pet Training and Behavior Consulting: A Model for Raising the Bar to Protect Professionals, Pets and Their People.
A FREE Member Resource PPAB 1, IAABC 1, KPA 1, CCPDT (pending) Your Business Marketing In Times of Difficulty!
PPAB 1, IAABC 1, KPA 1, CCPDT (pending)
A PPG member resource to support our community through this difficult time. Join Niki Tudge and Dr. Robert King as they talk through some key aspects of business marketing and finance. In this free flowing webinar we will be discussing:
A PPG member resource to support our community through this difficult time. Join Niki Tudge and Dr. Robert King as they talk through some key aspects of business marketing and finance.
In this free flowing webinar we will be discussing:
The webinar will also allow a minimum of 20 minutes for questions and answers.
Dr. Robert King
Niki Tudge
Niki Tudge is hosting our Corporate Partners
at dog*biz Veronica Boutelle & Gina Phairas.
A FREE Business Contingency Webinar for PPG Members
CEUS: PPAB 1.5, CCPDT 1, KPA 1, IAABC (pending)
Over the last few weeks dog trainers have scrambled to set up alternative ways of offering services, as both a way to continue helping dogs and their people and in the rush to shore up lost revenue.
As a result, the pandemic has created a wave of innovation and creativity throughout our industry. How well it serves us individually and as a community, both through and beyond this crisis, will depend on how carefully we implement our ideas.
This is a time to act swiftly. But it is also a time for deliberate, thoughtful choices. Choices about which services will set you up for best success during and after the crisis. And about how to provide those services, too. In-person services do not translate directly to their virtual counterparts. We will need to translate apples into oranges to set ourselves, our businesses, and our clients up for success. It is an easy time to make limiting mistakes.
How do we best package, price, and market online privates and classes in a way that serves our ends now and meets our needs later, too?
And how do we deliver them? What do online training best practices look like? What translates, and what needs to be creatively adjusted for training success? Same for classes—what curriculum and instructional adjustments are required for powerful outcomes?
We’ve engaged in an impressive flurry of activity to weather this storm, each of us individually and collectively as an industry. Join Veronica Boutelle and Gina Phairas of dogbiz for their expert insights on the opportunities of this moment as well as its potential pitfalls.
It’s time to take a breath to set ourselves up not just to survive, but to thrive—both through this crisis and beyond.
Veronica Boutelle, MA Ed., CTC
Founder, Consultant Lead, DWA Director
Veronica is the former Director of Behavior & Training for the San Francisco SPCA. She has been helping dog professionals create their dream businesses through dogbiz since 2003.
Veronica is the author of How to Run a Dog Business and The Business of Dog Walking, the co-author of Minding Your Dog Business, and writes for multiple industry journals, including regular business columns in PPG’s Barks from the Guild and APDT’s Chronicle of the Dog. She is a sought-after speaker at conferences and dog training schools across the country and internationally, teaching R+ dog pros how to help more dogs in countries ranging from North America to South America, Europe to Down Under.
Veronica has made good use of her previous career as a classroom teacher, teacher educator, and curriculum developer to bring more effective curriculum and instructional strategies to group dog training classes.
Fun Fact: Veronica grows much of her own food and is rarely seen at home without dirt under her fingernails.
Gina Phairas, BSc Comms, CTC
Founder, Consultant Lead, dogbiz U Director
Gina is a former San Francisco SPCA Academy for Dog Trainers instructor, teaching fellow trainers alongside Jean Donaldson and Janis Bradley. Gina brings extensive experience in the dog industry to her work, including serving as Behavior Rehabilitation Coordinator at the SF/SPCA, co-founding a consulting non-profit for shelters and rescues, consulting for and managing one of the first dog daycares in the CA Bay Area, and running her own successful dog training business.
These days Gina uses her experience and advertising background to support dog professionals by leading our talented consulting team and running dogbiz University, her brain child for providing effective, easy-access business support to R+ dog professionals. She also regularly shares dog business wisdom at dog training conferences and seminars, including those held by PPG, APDT, and as Clicker Expo faculty.
Fun Fact: In her first career Gina worked on television commercials and news programs. She’s also hosted a music video show.
A FREE PPG Member Resource CEUs PPAB 1.5, CCPDT 1, KPA 1.5, IAABC 1.5 Time is of the Essence: Puppy Socialization During a Pandemic A FREE PPG member resource. PPG is committed to supporting its membership during this difficult period.
CEUs PPAB 1.5, CCPDT 1, KPA 1.5, IAABC 1.5
Time is of the Essence: Puppy Socialization During a Pandemic
Join Niki Tudge and Jessica Ring for this 60-minute webinar on how coach your clients through Puppy Socialization during a pandemic “What about the puppies!?!?” Dog trainers everywhere are very concerned about puppies right now. We constantly stress the critical nature of puppy socialization and recommend a wealth of activities that involve close contact with a whole range of people and places, including group puppy class. And time is of the essence. The window for puppy socialization starts to close around 12–16 weeks of age. We simply cannot wait. Come and join us and learn some great ways you can How can puppies receive proper socialization during this time of almost complete social isolation? Jessica Ring reached out to some of her dog training colleagues for their ideas and suggestions. While it might currently be impossible to provide the ideal regimen of positive experiences with lots of new people, places, other puppies/dogs and situations, there are some great suggestions for what we can do. Learn how you can coach your clients through Puppy Socialization during this difficult time.
Join Niki Tudge and Jessica Ring for this 60-minute webinar on how coach your clients through Puppy Socialization during a pandemic
“What about the puppies!?!?”
Dog trainers everywhere are very concerned about puppies right now. We constantly stress the critical nature of puppy socialization and recommend a wealth of activities that involve close contact with a whole range of people and places, including group puppy class. And time is of the essence. The window for puppy socialization starts to close around 12–16 weeks of age. We simply cannot wait.
Come and join us and learn some great ways you can How can puppies receive proper socialization during this time of almost complete social isolation?
Jessica Ring reached out to some of her dog training colleagues for their ideas and suggestions. While it might currently be impossible to provide the ideal regimen of positive experiences with lots of new people, places, other puppies/dogs and situations, there are some great suggestions for what we can do.
Learn how you can coach your clients through Puppy Socialization during this difficult time.
Jessica CPDT-KA, CTC, PMCT
Jessica Ring is the owner of My Fantastic Friend, LLC based in Ellicott City, Maryland. She’s a PPG Member, a Certified Professional Dog Trainer (CPDT-KA), an honors graduate of Jean Donaldson’s Academy for Dog Trainers, a Pat Miller Trainer Certified Trainer (PMCT) and a Fear Free Certified Professional. Prior to becoming a dog trainer, Jessica was a graphic designer and university professor. More information can be found at https://www.myfantasticfriend.com
April 2020 Free Member Webinar CEUs: PPAB 1, IAABC 1, KPA 1 With the current trend discouraging group gatherings, dog traines are rapidly losing business because they cannot hold classes. There are many different technology options available that make getting your classes online easy and affordable. The purpose of this course is to go through the options of how you can get your courses online, technology available and how to adapt your teaching styles and engagement strategies in an online format. Learning Objectives To show trainers how easy it is to set up online courses and systems to transition their local clients to an online format so they don't lose business when group gatherings are being discouraged How to transition in-person teaching techniques online Successful strategies for course engagement with students in an online format. About The Presenter Mychelle Blake Mychelle Blake is a freelance writer, web designer, social media consultant and content creator. She a particular focus on the companion animal behavior field. Mychelle has had her work published on several websites and magazines on subjects including web design, social media, online technology and dog, cat, parrot, small animal and reptile health and behavior. Mychelle Blake runs her own web design company with a focus on small to medium businesses and non-profits. She provides a full range of online business services include website design, copywriting for the web, search engine optimization, Google analytics setup and reporting, and web accessibility audits. She approaches her business with an eye towards online solutions that fits each of her clients' unique needs. Mychelle walks all of her clients through the web design process, starting with determining goals and target market, user design, and content creation. She is passionate about helping the "web intimidated" to develop sites that grow their business or mission and increase their ROI. She also has a specialty in helping individuals develop online course platforms, whether it's on their own website or using pre-configured learning management systems. She has studied web design and internet technology at the University of Nevada Las Vegas and was one of the very first students of the Las Vegas campus of the Iron Yard Front End Engineering program. To learn more, please visit her website http://www.firelinkonline.com/ and https://www.facebook.com/firelinkonline/
April 2020 Free Member Webinar CEUs: PPAB 1, IAABC 1, KPA 1
CEUs: PPAB 1, IAABC 1, KPA 1
Mychelle Blake
Mychelle Blake is a freelance writer, web designer, social media consultant and content creator. She a particular focus on the companion animal behavior field. Mychelle has had her work published on several websites and magazines on subjects including web design, social media, online technology and dog, cat, parrot, small animal and reptile health and behavior.
Mychelle Blake runs her own web design company with a focus on small to medium businesses and non-profits. She provides a full range of online business services include website design, copywriting for the web, search engine optimization, Google analytics setup and reporting, and web accessibility audits. She approaches her business with an eye towards online solutions that fits each of her clients' unique needs. Mychelle walks all of her clients through the web design process, starting with determining goals and target market, user design, and content creation. She is passionate about helping the "web intimidated" to develop sites that grow their business or mission and increase their ROI. She also has a specialty in helping individuals develop online course platforms, whether it's on their own website or using pre-configured learning management systems. She has studied web design and internet technology at the University of Nevada Las Vegas and was one of the very first students of the Las Vegas campus of the Iron Yard Front End Engineering program. To learn more, please visit her website http://www.firelinkonline.com/ and https://www.facebook.com/firelinkonline/
Getting Future Ready! CEUs PPAB 1.5, IAABC 1.5, KPA 1.5, CCPDT 1
CEUs PPAB 1.5, IAABC 1.5, KPA 1.5, CCPDT 1
Join Niki Tudge as she hosts Coleen Ellis from Coleen Rocks to talk about how to get your business “Future Ready”. In this interactive dynamic discussion you will learn how to think about your marketing from a different perspective. We will discuss the importance of “Honoring Your Story” to understanding the “Experience Economy” and how to use these to get your business “Future Ready”
Key topics covered
Your Panel - Coleen Ellis
In 2009, Coleen founded Two Hearts Pet Loss Center, to guide people who wish to provide meaningful pet death care services in their communities, as well to be an educational resource in the pet grief discipline. In 2009, she received the first Death and Grief Studies Certification specializing in Pet Loss Companioning by Dr. Alan Wolfelt as well as releasing her first book, Pet Parents: A Journey Through Unconditional Love and Grief. She is also Certified in Thanatology and is a Certified Pet Loss Professional.
By 2014, Coleen was ready to take her vision to a new level. Joining Nick Padlo as managing partner and Chief Marketing Officer, they formed an acquisition company whose mission is to standardize and raise the service levels of the pet loss industry. The Pet Loss Center strives to be the nation’s premier pet loss service, elevating the experiential component of pet loss and grief care across the country. In 2019, she shifted her position with The Pet Loss Center to an Advisory/Consultant role.
Coleen is an internationally sought-after speaker on the topics of pet loss and grief. Through her delivery style, pet care professionals learn a variety of techniques immediately applicable to implement on how to companion families in their grief journey. Furthermore, her talks to pet parents give them the permission they need to not only grieve but mourn the loss of their beloved pet.
Coleen is the founder and past co-chair of the Pet Loss Professionals Alliance and past president of the International Association of Animal Hospice and Palliative Care, where she currently serves as an advisor. She is a native of Kansas where she graduated from Fort Hays State University with a Bachelor of Science degree in Marketing. She currently sits on the Board of Trustees for Fort Hays State University, and is a recipient of the 2018 Alumni Achievement Award, the college’s highest recognition for graduates.
Dallas, TX, is where Coleen and her husband, Chris Burke, reside. They share their home with their four-legged kids, Crisco, Rudy & Albert.
Niki’s professional credentials include AABP-Professional Dog Trainer, AABP-Professional Dog Behavior Consultant, PCBC-A and PCT-A through the Pet Professional Accrediting Board and she has earned diplomas in Animal Behavior Technology and Canine Behavior Science & Technology through the Companion Animal Science Institute
On Demand Listening!
Listen Whenever You Want, From Wherever You Are!
CEUs: PPAB 1.5, CCPDT 1.5, IAABC 1.5, KPA 1.5
Register and get immediate access to your audio recording and presentation PDF
A 7-year-old in upstate New York is bitten on the face while assisting in a group training class. A 63-year-old in south Florida exits his apartment with his Maltese dog and is mauled by a bull mastiff that a dog walker could not restrain. Two dogs got into an altercation in a group class and one of the dog owners now has permanent impairment to her wrist and fingers from her attempt to break up the fight. All of these are examples of actual dog bite claims that have been experiences by pet service professionals. This session will look into dog bite liability and the most common types of dog bite claims the insurer sees year in and year out to pet care professionals. It will discuss the life cycle of a dog bite claim from when it first occurs to when it is ultimately settled by the insurance company, so you will know what to expect should it ever occur to you. In addition, we will discuss all the various liability exposures pet service professionals share, whether they offer dog training, dog walking, pet sitting, pet boarding or pet grooming. We will cover general liability, professional liability, workers compensation, and much more, so you will know how to properly insure your business and make certain you are protected when the unthinkable occurs. Learning Objectives: Identify the primary insurance exposures of a pet service professional. Learn how to properly cover your business against these exposures. Understand what is involved with a dog bite liability insurance claim. Understand how to properly cover the dogs/pets in your care/classes Learn the difference between general and professional liability coverage. Learn how to protect yourself as well as your clients.
A 7-year-old in upstate New York is bitten on the face while assisting in a group training class. A 63-year-old in south Florida exits his apartment with his Maltese dog and is mauled by a bull mastiff that a dog walker could not restrain. Two dogs got into an altercation in a group class and one of the dog owners now has permanent impairment to her wrist and fingers from her attempt to break up the fight. All of these are examples of actual dog bite claims that have been experiences by pet service professionals.
This session will look into dog bite liability and the most common types of dog bite claims the insurer sees year in and year out to pet care professionals. It will discuss the life cycle of a dog bite claim from when it first occurs to when it is ultimately settled by the insurance company, so you will know what to expect should it ever occur to you.
In addition, we will discuss all the various liability exposures pet service professionals share, whether they offer dog training, dog walking, pet sitting, pet boarding or pet grooming. We will cover general liability, professional liability, workers compensation, and much more, so you will know how to properly insure your business and make certain you are protected when the unthinkable occurs.
Your Presenter David Pearsall CIC CWCA
Your Presenter
David Pearsall CIC CWCA
David Pearsall CIC CWCA is co-owner of Business Insurers of the Carolinas, a multi-line commercial insurance agency specializing in insurance for pet service professionals since 1992. He obtained his insurance license and began his insurance career with Business Insurers of the Carolinas in 1995. The following year, he began working in the agency’s pet service’s department. At that time the agency worked with approximately 500 pet sitters and dog trainer’s nationwide, providing insurance coverage to cover dog bite liability and other bodily injury/property damage claims to third parties, as we well as care, custody or control coverage to cover pets while in the care of pet sitters, dog walkers and trainers. In 2002, he obtained his Certified Insurance Counselor (CIC) designation, and in 2003 his Certified Workers Compensation Advisor (CWCA) designation. Today, he is responsible for managing the pet services programs for Business Insurers of the Carolinas and continues to try to educate the pet world on the types of claims that occur to pet service professionals. Over the last 23 years he has handled and/or been involved with thousands of insurance claims, from dog bites to cat urination and everything in between. Business Insurers of the Carolinas now works with 10 of the leading pet services associations and schools in the US, including the Pet Professional Guild. They have expanded their offerings and currently work with thousands of pet service professionals nationwide, including pet sitters/dog walkers, dog/pet trainers, pet boarding/daycare facilities, in home boarding facilities, pet grooming, pet massage, pet first aid instructors, pet stores, and veterinarians. Pearsall and Business Insurers of the Carolinas are licensed in all 50 states and offer comprehensive coverage for pet service providers including general liability, bonding, workers compensation, commercial property/equipment, commercial auto, employment practices liability, cyber liability and excess liability/umbrellas.
David Pearsall CIC CWCA is co-owner of Business Insurers of the Carolinas, a multi-line commercial insurance agency specializing in insurance for pet service professionals since 1992. He obtained his insurance license and began his insurance career with Business Insurers of the Carolinas in 1995. The following year, he began working in the agency’s pet service’s department. At that time the agency worked with approximately 500 pet sitters and dog trainer’s nationwide, providing insurance coverage to cover dog bite liability and other bodily injury/property damage claims to third parties, as we well as care, custody or control coverage to cover pets while in the care of pet sitters, dog walkers and trainers.
In 2002, he obtained his Certified Insurance Counselor (CIC) designation, and in 2003 his Certified Workers Compensation Advisor (CWCA) designation. Today, he is responsible for managing the pet services programs for Business Insurers of the Carolinas and continues to try to educate the pet world on the types of claims that occur to pet service professionals. Over the last 23 years he has handled and/or been involved with thousands of insurance claims, from dog bites to cat urination and everything in between.
Business Insurers of the Carolinas now works with 10 of the leading pet services associations and schools in the US, including the Pet Professional Guild. They have expanded their offerings and currently work with thousands of pet service professionals nationwide, including pet sitters/dog walkers, dog/pet trainers, pet boarding/daycare facilities, in home boarding facilities, pet grooming, pet massage, pet first aid instructors, pet stores, and veterinarians. Pearsall and Business Insurers of the Carolinas are licensed in all 50 states and offer comprehensive coverage for pet service providers including general liability, bonding, workers compensation, commercial property/equipment, commercial auto, employment practices liability, cyber liability and excess liability/umbrellas.