Representing Pet Trainers, Pet Behavior Consultants, Pet Care Service Providers & Veterinarians Across the Globe
Free Member Webinar
presented by Niki Tudge
CEUs: PPAB 1, CCPDT IAABC
In our roles as trainers, pet care providers or business owners customer service is a role and task we perform constantly. It is a vital role for the long term success of our businesses. Dogs and cats do not sign the checks or call and make appointments, nor do they directly complain when something appears to go wrong.
All of us should be masters at handling difficult clients so we can protect our clients, develop new ones and improve our word of mouth marketing and referrals.
Learn how you can help give your clients what they want and what they need by mastering a few skills. Many of our clients offer us challenges and can appear difficult. With the right training, skills and knowledge you can learn how to effectively handle difficult customers while creating positive long-term relationships with them. Learn how clients who have been your most difficult and challenging can become your best sales force and as importantly through these new skills you will be better able to help pets and their people!
In this webinar you will learn how engaging customers properly can benefit you, your employees and your clients. Effective customer service can change and elevate your company’s reputation in your local market place. During this webinar you will gain a new perspective on how to appropriately react to "negative" customers so more of your customers are satisfied and remain customers for life.
About the Presenter
Niki Tudge – AABP – PDT. AABP-PDBC. PCBC-A. DIP -ABT & DIP-CBST
Niki is the President and Founder of DogNostics eLearning, The DogSmith®, The Pet Professional Guild and Doggone Safe. Niki is a passionate educator and in her prior life held many roles where she was responsible for the education and growth of hundreds of senior management professionals across many disciplines. Niki is a certified people trainer, holding credentials from the International Training Board at three levels. Niki is also a certified facilitator through the Acuity Institute and holds numerous other qualifications in pet training and behavior. Niki has a business degree and an MBA through Oxford Brooks University in England