The Pet Professional Guild 

The Association for Force-Free Pet Professionals

Representing Pet Trainers, Pet Behavior Consultants, Pet Care Service Providers & Veterinarians Across the Globe 



Wow - How To Turn Those Difficult Clients Around with Niki Tudge

  • Thursday, April 27, 2017
  • 12:00 PM - 1:00 PM (EDT)
  • Live Webinar

Registration

  • Member registration
  • Public registration

Free Member Webinar

presented by Niki Tudge

CEUs: PPAB 1, CCPDT  IAABC  




In our roles as trainers, pet care providers or business owners customer service is a role and task we perform constantly. It is a vital role for the long term success of our businesses.  Dogs and cats do not sign the checks or call and make appointments, nor do they directly complain when something appears to go wrong. 

All of us should be masters at handling difficult clients so we can protect our clients, develop new ones and improve our word of mouth marketing and referrals.

Learn how you can help give your clients what they want and what they need by mastering a few skills. Many of our clients  offer us challenges and can appear difficult. With the right training, skills and knowledge you can learn how to effectively handle difficult customers while creating positive long-term relationships with them. Learn how clients who have been your most difficult and challenging can  become your best sales force and as importantly through these new skills you will be better able to help pets and their people!

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In this  webinar you will  learn how engaging customers properly can benefit you, your employees and your clients.  Effective customer service can change and elevate your company’s reputation in your local market place.   During this webinar you  will gain a new perspective on how to appropriately react to "negative" customers so more of your  customers are satisfied and remain customers for life. 

Learning Objectives
  • Cultivate a positive attitude
  • Manage internal and external stress
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances
  • Build a rapport with customers in person and over the phone
  • Develop abilities to listen actively and empathize



About the Presenter


Niki Tudge – AABP – PDT. AABP-PDBC. PCBC-A. DIP -ABT & DIP-CBST

Niki is the President and Founder of DogNostics eLearning, The DogSmith®, The Pet Professional Guild and Doggone Safe.  Niki is a passionate educator and in her prior life held many roles where she was responsible for the education and growth of hundreds of senior management professionals across many disciplines. Niki is a certified people trainer, holding credentials from the International Training Board at three levels. Niki is also a certified facilitator through the Acuity Institute and holds numerous other qualifications in pet training and behavior. Niki has a business degree and an MBA through Oxford Brooks University in England 

 




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